Back-up Care
Child and Adult Care
Back-up care, administered by Bright Horizons, can help you manage the unexpected, so you don’t have to miss work whenever there’s a disruption in your child or adult care plans.
Eligibility
You're eligible for K-C's back-up care benefit if:
Bright Horizons helps arrange center-based child care and in-home child and adult care with 10 subsidized visits per calendar year. When you use a subsidized visit from K-C, you’ll only pay: Once you’ve used all 10 of your subsidized visits, you can continue to use Bright Horizons to find care providers. However, you’re responsible for the full cost of care. Below are examples of when you could use the back-up care benefit:How Back-up Care Works
When can I use back-up care?
About Bright Horizons
Bright Horizons has more than 2,000 child care centers and 200,000 experienced caregivers in its network across the country. Child care centers are led by qualified teachers with age appropriate curriculum and strict health and safety policies. All caregivers pass extensive background checks, screening processes, and are trained in CPR/First Aid.
How You’ll Register & Arrange Care
To reserve back-up care, you must have a Bright Horizons account. To ensure you can use the benefit when you need it most, it’s recommended you register in advance of needing care.
877-242-2737
Representatives are available 24/7, 365 days a year.
Bright Horizons Back-up Care Mobile App
(available for iOS and Android)
Additional Resources
Click here for Frequently Asked Questions on how the new back-up care benefit works.
Center-based Child Care Requirements
For center-based child care, you’ll also be required to complete paperwork and submit information before your child can be cared for. This may include submitting birth certificates, immunization records, and primary care physician contact information.
Note: The specific materials required vary based on state
and local requirements. Bright Horizons can provide more
information on the specific requirements as you make care
reservations.
How You’ll Pay for Care
To make a reservation for back-up care, payment information (e.g., credit or debit card) is required and will be pre-authorized. Charges will be processed daily after the care is complete.
Once you’ve used all 10 of your subsidized visits, you can continue to use Bright Horizons to find care providers. However, you’re responsible for the full cost of care.
Additional Back-up Care Programs
You can also use your back-up care subsidized visits for virtual tutoring and camps for your children.
Virtual Tutoring
When your child needs extra one-on-one support, you can use your Bright Horizons back-up care benefit to schedule time with an experienced tutor to help your 5-18-year-old stay on track with their academics.
- Help in reading, math, science, social studies, and 300+ other subjects
- Targeted support with a math or reading expert who can identify areas of opportunity and help your child excel
- Each back-up care use can be exchanged for 4 hours of virtual tutoring
Watch a video overview to learn more. Then submit a tutoring request through the back-up care site and schedule the days and times that work best for your family.
Virtual Camps
To keep your child engaged when school is not in session and you have to work, schedule virtual camp powered by Steve & Kate’s Camp.
- Sessions are available weekdays from 9 a.m. – 8 p.m. ET for children ages 3 – 12.
- Your child can choose from a variety of interactive activities, including crafts, Roblox, fitness, Minecraft, digital art, space exploration, mathletes, acting games, and more.
- One of your subsidized back-up care visits can be exchanged for one day of virtual camp, in which your child can participate in multiple activities.
To learn more, click here to view Virtual Camp FAQs.